Privacy policy
Last updated
Who is responsible for your data
[CONFIRM: legal name], [CONFIRM: NIF/CIF], [CONFIRM: registered address], email hola@example.com, is the controller of the personal data you send us.
What we collect and why
This website has no forms and does not collect personal data itself. When you tap Send on WhatsApp, WhatsApp opens with a message written from the choices you made on the page; nothing is sent until you send it yourself.
When you message, call or send photos we receive your name, number or email address and what you tell us. We use it only to reply to you and value your piece.
The legal basis is the steps you ask us to take before a possible contract and our legitimate interest in answering your enquiry (article 6.1.b and 6.1.f GDPR).
Who else processes the data
WhatsApp messages are handled by WhatsApp (Meta Platforms Ireland Ltd.) under its own privacy policy. The website is hosted on Cloudflare (Cloudflare Inc.), which acts as a processor under a data processing agreement and the EU Standard Contractual Clauses. We do not sell your data or use it for advertising.
Legal obligations
When we buy gold or make a pawn loan, the law requires us to identify the customer and keep certain details of the transaction for the legal period. [CONFIRM: periods and register that apply]
How long we keep it
We keep enquiries for as long as needed to answer them and, if you become a customer, for as long as tax, consumer and prevention laws require.
Your rights
You can ask to see, correct, delete or move your data, and object to or restrict how we use it, by emailing hola@example.com.
If you are not satisfied with our answer you can complain to the Spanish Data Protection Agency, Agencia Española de Protección de Datos (aepd.es).